As the #1 rated de-escalation training firm for property management teams and resident-facing representatives, RE specializes in providing property management professionals with the skills to navigate complex, emotionally charged interactions. Whether in-person or virtual, our training equips property managers to manage both internal and tenant conflicts with confidence, helping to foster positive, productive environments.

RE is a brand under Pollack Peacebuilding Systems (PPS), North America’s largest workplace conflict management firm. Founded in 2016 by social psychologist and conflict resolution expert Dr. Jeremy Pollack, PPS brings together top organizational peacebuilders from the U.S., U.K., and Canada to deliver conflict management training, consulting, and interventions across industries. With growing demand from companies, including property management firms, for tools to help teams de-escalate situations with customers, coworkers, and tenants, PPS launched RE as its de-escalation training brand exclusively for property management.

As de-escalation trainers, we’ve helped thousands of employees across hundreds of companies, including property management organizations, in more than 80 industries. We teach teams to manage their emotions and de-escalate emotionally charged situations, creating safer, more cooperative environments for both tenants and staff. Whether you’re handling a tenant dispute, addressing a maintenance issue, or navigating a rent increase, our training equips property management teams with the practical skills to resolve conflicts efficiently and professionally.